Employer/Recruiter Support Center
Customer service and support is provided by YourMembership, a leading career site technology provider. Their contact details are listed below, but in the meantime we have prepared a few frequently asked questions and answers to get you started with the process of posting a job(s) and navigating the career pages of our site.
Trouble logging in
What are cookies and why do they need to be enabled?
How to post a job?
How to renew a posting?
What payment options do I have?
How do I edit my currently posted job?
How long does it take for my job posting to be searchable by job seekers?
More questions - send us a message
In order to utilize the career site you must first register and create an employer account.
You may be prompted to validate your account. The validation process is simple. It takes up to 24 hours during regular business hours, and protects our users from spam. To have your account validated please provide a scanned image of your Business card, Company Letterhead, Business License, Trade Name Certificate, or other documentation that verifies your relationship to your organization. If you have any questions or concerns, please contact the Support Team at 02 9559 3030 (Monday through Friday 9.00am – 5pm EST) or via email at clientserv@yourmembership.com.
Trouble logging in
You must be a registered user to access the career site and post positions. If you think you are already registered you can click on the link “Forgot your password or having trouble logging in?” on the login page.
Before you submit your email address and last name to retrieve your password, be sure to test your browser cookies. They must be enabled. If you still cannot log in, enter your email address and last name in the provided fields and click “Retrieve Password”. Your log in information will be emailed to you.
Please note that this site is powered by YourMembership. You may be a registered user on another career site powered by YourMembership. Please try logging in with those credentials. If you are still having trouble, please call us at 02 9559 3030.
What are cookies and why do they need to be enabled?
Our system requires cookies in order to function properly. A cookie is simply a small piece of text stored on your computer by your browser. They are used for authentication and storing your website preferences. You can check your browser settings to adjust and customize your preferences.
How do I post a job?
To post a job you must be a registered user and be logged in to your account.
You can click on the “Post a Job” link, which brings you to the “Post/Create a Job” page. Choose the type of posting you wish to purchase and scroll down to enter your posting details.
Please be sure to fill in all required fields marked with a red *. All other fields are not required; however we do recommend you provide as much information as possible to the job seekers. When you have entered all the information you can preview and post your job.
How do I renew a posting?
You can begin renewing your posting up to 4 days before it is about to expire and up to 4 days after it expires. To renew a job posting, login to your employer account and click on the “My Jobs” tab. Here you will see the name of your position and to the right an icon with the heading of Actions. Mouse over this icon and click on the Renew link.
What payment options do I have?
We offer a variety of payment options. You will be prompted with available options after you create the posting and click on “Post a Job” button which will direct you to the final payment page.
How do I edit my currently posted job?
To edit a currently posted job log in to your employer account and click on the “My Jobs” tab. Here you will see the name of your position listed and to the right an icon with the heading of Actions. Mouse over this icon and click on the Edit link.
How long does it take for my job posting to be searchable by job seekers?
The job postings may take up to an hour to become viewable on the career site by job seekers. Please note that you may not be able to search for your position by all possible search terms immediately after the posting goes live, as it can take up to 24 hours for all of the possible keyword combinations to be entered into our search system.
We strive to keep the content of this page current and useful. We welcome your comments and suggestions, and if you have more questions send us a message by filling out the form below.
Can I save a job posting to my account?
Yes! When you pull up a job posting to view its full description you will see a button at the top of the job posting that will say Save Job. Clicking on this button will save the job to your account. To retrieve the job posting once it has been saved click on the My Account tab, here you will see a section labeled My Saved Jobs, all of the job postings you have saved will be listed in this section.
Back to topCan I save my job search?
Yes! Once you do a search either by keyword, location, industry or job function you will be able to save this search criteria by clicking on the Save this Search link at the top of the page. This will allow you to save your search for future use and will also allow you to name it so that you can easily reference the search in case you have multiple saved searches. Once you are ready to pull up a saved search you will want to login to your job seeker account and click on the Job Search tab. Here you will see a new tab at the top of the page that says Saved Searches. Click on this tab to bring up a list of the searches you currently have saved.
Back to topCan I search the job postings by city?
There is no way to search the job postings just by city, you can however search the job postings by state and then do a keyword search for the city.
Back to topWhat is a Job Alert?
A Job Alert is an automated search that will search the most recently posted job postings on the job board, when it finds job postings that match the criteria you set it will send you an email alerting you of these job postings. This is a great tool to use as it does not require you to visit the job board every day to check on the new jobs that have been posted, instead the postings will be sent straight to you!
Back to topHow do I create a Job Alert?
Once logged into your account on the job board, click on the Job Alerts tab. Here you will be able to select the criteria you wish to your Job Agent search for. The broader your criteria the more job postings you are going to receive each day or week depending on you delivery preference. When creating a job alert you will have the ability to select the Job Function, Location and Industry you wish for your Job Agent to search for.
Back to topCan I start and stop a Job Alert?
Yes! When you click on the Job Alert tab you will notice the name of your Job Alert will be listed and towards the right three links, stop, update and delete. Stopping the Job Alert will put it on hold so that you do not receive any more Job Alert emails. Updating the Job Alert will allow you to update the criteria you previously selected. Deleting the Job Alert will delete the job alert completely from your account.
Back to topCan I edit my account settings such as my email address or name?
Yes! Once you login to your Job Seeker account and click on the My Account tab you will see a section labeled Quick Links. Under this section will be a link that says Edit Account Settings. Clicking on this link will allow you to change information such as your email address, name or password.
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