Description

Hybrid and Flexible work environment 
Staff benefits such as Study Leave and Professional Development Membership support 
Melbourne CBD

About Us:

The LIV represents more than 21,000 lawyers and people working in the law in Victoria, interstate and overseas. Our members offer their commitment, diversity and expertise to help shape the laws of Victoria and to ensure a strong legal profession for the future. The LIV promotes justice for all advancing social and public welfare in the operation of the courts and legal system as well as advancing education and public confidence both in the legal profession and in the processes by which the law is made and administered.

About the Role:

Working with the Member Services Team, the Member Services Coordinator will be actively involved in member renewals activities, focusing on an outbound engagement program for practising LIV Members. This role will play a key role in the annual renewals campaign conducting outbound calls to members who have not yet renewed.  Other responsibilities include supporting the achievement of LIV membership targets through a range of member engagement, acquisition, retention and satisfaction strategies.

Key Responsibilities Include:

• Supporting campaigns to drive awareness of product and service offerings to members and enhance customer engagement through delivery of outbound campaign activities
• Conduct an outbound lapsed member calls with a focus on renewals and informing members of the services and support available through the LIV
• Maintain CRM database and ensure data integrity, and maintain member details

As a Member Services Coordinator, some of your other talents and attributes include:

• Excellent customer service skills with strong verbal and communication (written and verbal) skills,
• Well-developed interpersonal skills with external and internal stakeholders at all levels,
• Exceptional organisational skills with the ability to meet multitask and prioritise deadlines,
• Enjoys working in a fast-paced and challenging environment by working collaboratively and be self-driven,
• Being passionate about delivering high quality outcomes by approaching all tasks with genuine curiosity.

The LIV offers a flexible and hybrid working arrangement (WFH 2-3 days per week).

The LIV encourages applications from Aboriginal and Torres Strait Islander peoples, people from cultural and linguistical diverse backgrounds, people with disability, LGBTQIA+ and people of all ages.

If you are interested in joining a highly respected membership organisation that values respect, integrity, collaboration, accountability, curiosity and a focus on service excellence, please apply.